Huawei Vmall is an app operated by Huawei Device Co., Ltd. (hereinafter referred to as "we" or "Huawei") that provides Huawei device users with code scanning, product browsing, online reservations, online purchases, delivery services, and network inquiries. We understand how important your personal information is to you and we will do our best to protect it. We promise that we will take appropriate security measures to protect your personal information according to established industry security standards.
Please read and understand the Statement About Huawei Vmall and Privacy before using our products (or services).
You represent and warrant that you are an adult when you start using the product/service. If you are a minor, your legal guardian must authorize your use of the app and agree to the relevant terms and conditions.
For questions, comments or suggestions, please contact us through our customer service hotline: 400-830-8300/800-830-8300, via online customer service, or submit them to our global offices. For a complete list of offices, please visit the Contact Huawei page.
We have departments and specialists dedicated for the protection of your personal information. For assistance, please email us at: consumer_privacy@huawei.com.
Under normal circumstances, we will respond to your questions and concerns within one month.
If you are dissatisfied with our reply, especially if our personal information processing act harms your legal rights and interests, you may file a claim through external channels such as the people's court within the relevant jurisdiction, the industrial self-regulation association, or government-related regulatory agencies.
Personal information refers to a variety of information recorded electronically or otherwise that can be used alone or in combination with other information to identify a particular natural person or to reflect the activity of a particular natural person.
Sensitive personal information includes personal identification number, personal biometric information, bank account, property information, whereabouts, transaction information, and personal information of children 14 years of age or younger.
We will only collect and use your personal information for the purposes stated in this Statement.
To provide you with the necessary member services when you use Huawei Vmall, you must log in with your HUAWEI ID. In this case, we need to collect your account information, including your HUAWEI ID, phone number, and email address. Your HUAWEI ID, phone number, and email address are considered sensitive personal information. The purpose of collecting your HUAWEI ID is so that we can log you in and process your purchase orders, while the purpose of collecting your phone number and email address is so that you can be contacted in case of an order issue.
If you do not provide such information, you will not be able to log in to Huawei Vmall and make purchases.
Providing additional information (such as your nickname, profile picture, and date of birth) will help us to provide you with better services and user experience. You may also receive exclusive offers on your birthday, including vouchers, shopping points, and more. If you do not provide such additional information, it will not affect the basic features of Huawei Vmall.
Your personal information will be stored on our server for reference purposes and to ensure service quality.
When you browse through Huawei Vmall, we need to collect your device and network information, including your device identifiers, product model, operating system, app version, IP address, browsing history, and click history. The purpose of collecting such information is so that we can analyze your behavior to improve platform features and to provide you with better online shopping experiences and services. The purpose of collecting your IP address is so that we can gather data statistics to prevent or block malicious attacks.
When you make a reservation in Huawei Vmall, we need to collect your phone number. Your phone number is considered sensitive personal information. The purpose of collecting such information is so that we can inform you the arrival of a product you have reserved.
If you do not provide this information, we will not be able send you notifications.
When you make purchases through Huawei Vmall, we need to collect the following information in order to process your purchase orders: shipping address, recipient name, phone number, and postcode. When your purchased products leave the warehouse, your device identifiers will be recorded to facilitate outbound management and after-sale services. Among the information collected, your phone number is considered sensitive personal information. The purpose of collecting such information is so that you can be contacted upon the delivery of your purchase.
Your personal information will be stored on our server, and such data will be shared with third-party warehousing, logistics, and service providers to process your purchase orders and provide after-sale services. If you purchase products from a third-party merchant store, your order information will also be shared.
If you do not provide your information, we will not be able to ship and deliver your purchased products or provide after-sale services.
When you participate in sweepstakes, we may require you to provide your real name, phone number, ID card number, and bank account number for the purposes of authentication and preventing ticket scalpers from buying and re-selling vouchers and prizes. If you are a sweepstakes winner, we will require your real name, phone number, and shipping address. Among the information collected, your phone number, ID card number, and bank account number are considered sensitive personal information. The purpose of collecting such information is so that you can be contacted in regards to your eligibility for prizes and vouchers, as well as to authenticate your identity.
The information collected will only be used to authenticate third-party payments. Huawei Vmall stores your ID card number through an irreversible encryption for risk control, but will not save your name, phone number, or bank account number through the authentication process. We will encrypt your information during the data transmission process to ensure its security. The user information of the announced winner will be displayed anonymously.
If you do not provide your information, you may not be able to participate in sweepstakes or claim prizes and vouchers.
When you submit a feedback or comment on Huawei Vmall, we need to collect your following information: your HUAWEI ID, nickname, profile picture, and contents of your feedback or comment. Your
HUAWEI ID information is considered sensitive personal information. The purpose of collecting such information is so that we can log you in and enable you to participate in feedbacks and comments. Your nickname and profile picture will be displayed when you participate in comments. However, your nickname will appear anonymously.
If you do not provide such information, we will not be able to receive your feedbacks or comments.
Your information will be stored on our server, but will be anonymized when displayed externally.
When you use offline store inquiries, we need to collect your location information. Your location information is considered sensitive personal information. The purpose of collecting such information is so that we can help you quickly locate nearby stores. However, we will not save your location information.
If you do not provide such information, we will not be able to provide you with location services.
When you use WeChat, QQ, Alipay, or Weibo to log in to your HUAWEI ID, we will obtain your personal information from third-party service providers. With your consent, we will obtain your following information: your profile picture and nickname.
Such information will be used as the profile picture and nickname of your HUAWEI ID, and will be used with your consent.
If the personal information processing activities we conduct exceed the scope of your consent in providing personal information to third-party service providers, we will acquire your authorization before processing your information. In addition, we shall strictly abide by the provisions of all relevant laws and regulations, and require third-party service providers to ensure the legitimacy of the information provided.
We may send you service-related information (such as logistics and delivery information, system maintenance notifications, and security alerts) when necessary, and you may not be able to cancel the service-related, non-advertising notices.
If we want to use your information for purposes not specified in this statement, we will seek your prior consent.
If we want to use your information for a specific purpose for other purposes or in cooperation with third parties, we will seek your prior consent.
Some services of Huawei Vmall are provided by third-party service providers. Therefore, we may need to share your following information:
When you perform a real-name authentication, we, along with our third-party service provider, YeePay, need to collect your following information: your real name, phone number, ID card number, and bank account number. Among the information collected, your phone number, ID card number, and bank account number are considered sensitive personal information. The purpose of collecting such information is so that YeePay can authenticate your identity.
If you do not provide such information, you will not be able to complete the real-name authentication process or enjoy the privileges of authenticated users (such as entering sweepstakes and receiving prizes and vouchers).
When you use Huawei Vmall's Live800 online consultation feature, we, along with our Live800 provider, GoldArmor Technology Inc., need to collect your following information: your HUAWEI ID and chat history.
If you do not provide such information, our customer service staff will not be able to receive your message or provide you with online consultation services.
The "Trade-in" service of Huawei Vmall is provided by Huishoubao Tech Co., Ltd. or Shanghai Yueyi Network Information Technology Co., Ltd. To provide you with necessary services, we, along with our third-party providers, need to collect your following information: your HUAWEI ID, profile picture, nickname, name, phone number, and address. Among the information collected, your phone number is considered sensitive personal information. The purpose of collecting such information is so that our third-party providers can send Huawei Vmall vouchers to your Huawei account after you have completed the trade-in process, as well as return your phone back to you in cases where the trade-in process fails to complete.
If you do not provide your information, you will not be able to participate in trade-in activities.
The "Mobile recharge" service of Huawei Vmall is provided by Dahan Tricom Corporation. To provide you with necessary services, we, along with our third-party provider, need to collect your phone number. Your phone number is considered sensitive personal information. The purpose of collecting this information is so that we can apply the recharge funds to your phone.
If you do not provide your information, you will not be able to receive the mobile recharge service.
When you place purchase orders from a third-party store in Huawei Vmall, we, along with the third-party merchant, need to collect the following information: shipping address, recipient name, phone number, and order information. Among the information collected, your phone number is considered sensitive personal information. The purpose of collecting such information is so that you can be contacted upon the delivery of your purchase.
If you do not provide your information, third-party merchants will not be able to ship your purchased products or provide you with after-sale services.
Third-party service providers may have their own privacy policies and user agreements. Before submitting your personal information to third-party sources, it is recommended that you read and comply with the relevant privacy policies and user agreements. At the same time, we also enforce cybersecurity and privacy protection agreements or related terms and conditions with third-party service providers to process your personal information in accordance with relevant laws and regulations, the Huawei Consumer Business Privacy Statement, and any other related confidentiality and security measures.
We will use your account information, browsing history, and click history to provide you with better user experience and personalized services. You can also disable personalized services by logging out of your account.
We may also push commercial ads that may be of interest to you based on your registration information, reservation information, order information, and membership information, including but not limited to the display of newsletters, awards, and comments, in the notification bar or through your email, SMS, or recommended messages. You can disable recommended messages by going to Settings > Notifications and disabling Receive Vmall notifications, or unsubscribe from ads through the advertising email or SMS.
To make it easier for you to access, change, and delete your personal information during the course of using Huawei Vmall, and to protect your right to withdraw your consent from the usage of your personal information, we have provided you with the corresponding operation settings in the product. You can refer to the following guidelines to perform such operations.
Note: Once cancelled, your HUAWEI ID, including all personal information from Huawei Vmall, Huawei services, as well as third-party apps and games, will all be permanently removed from Huawei and can no longer be used or restored.
If you have any questions, comments or suggestions about your data subject rights, please contact us through the information provided at the head of this statement and exercise your rights.
The personal information we collect and generate under this service will be stored in the People's Republic of China.
We retain your personal information only for the time necessary to fulfill its purposes, and delete or anonymize your personal information beyond the retention time unless otherwise required by applicable laws and regulations.
The specific retention periods of your personal data with Huawei Vmall services are as follows:
If you cancel your account, we will delete your corresponding personal information, including device information, network information, account information, and operating records. Due to after-sale service and tax, and other financial-related provisions, your order information will be stored for seven (7) years. If you cancel your account or actively delete an order during the data retention period, you will only be removing foreground records. Huawei reserves the right to retain such transaction data in the background until the end of the retention period.
In addition, if we discontinue our products or services, we will notify you in the form of push notifications or announcements, and delete your personal information or anonymize it within a reasonable period of time.
Huawei reserves the right to update this Statement in due course. When a change occurs, we will send you a change notification in the form of a pop-up dialog box. We will only collect, use, and store your personal information following the updated statement with your consent.
This Statement takes effect as of the date of the update.
Last updated: March 29, 2018
Important Note: This privacy statement is about the privacy statement and commitment of Huawei Vmall. For more information on the rights of data subjects, information security measures, and other details, please read the Huawei Consumer Business Privacy Statement.